We love lifestinks and other life-changing products we make and think you will, too. In fact, as Sisters who ran a healing center for years, we're normally able to help you solve the bump in the road before giving up on you and your successful transition to a healthy deodorant. If you are having any "issues" making the switch, contact us at connect@duggansisters.com so that we can help you be another successful lifestinks user. We answer our emails. We also pick up the phone (773-341-4246, M-F 10-5 Chicago Time) if a chat would help.
If we can't figure it out together, you can of course return or exchange your products within 30 days of receipt for a full refund. But we always try to help you first! We prefer to help you be happy and to reduce the waste of returns.
In fact, we’re so confident that you’ll love lifestinks that we’ll even cover the cost of return shipping.
To start a return, you can contact us at connect@duggansisters.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You have 30 days from the receipt of the return label to mail back your item(s). If you do not ship the package back within 30 days of Duggan Sisters providing the return label, the refund window will expire.
You can always contact us for any return question at connect@duggansisters.com.
Exceptions / non-returnable items
Please note that we’re not able to accept returns or exchanges for orders shipped internationally.
Smartsoaks are a one time use product and therefore not eligible for return. In addition, expedited shipping fees are non-refundable.
Refill bags ordered by first time customers are not eligible for return if opened. All new customers should use lifestinks from an official Duggan Sisters container to ensure proper dosing and efficacy.
Unfortunately, we cannot accept returns on gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We do not refund initial shipping charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You have 30 days from the receipt of the return label to mail back your item(s). If you do not ship the package back within 30 days of Duggan Sisters providing the return label, the refund window will expire.
